Privacy Policy

1. Who We Are

PlusInfoLab is a software development and technology services company. We provide web development, mobile app development, AI solutions, product engineering, design, QA, and related consulting services. This policy applies to information collected through our website and business communication channels.

2. Information We Collect

Information you provide directly

• Your name, email address, phone number, company name, and country.
• Project details, requirements, attachments, and messages submitted through forms.
• Information shared when you request a quote, consultation, proposal, or support.
• Career-related details if you submit a job application.

Information collected automatically

• IP address, browser type, device information, referral source, and general usage data.
• Cookies, analytics events, and on-site activity used to improve site performance and marketing.
• Technical logs and security-related data used for fraud prevention and abuse monitoring.

3. How We Use Your Information

• To respond to enquiries, schedule calls, and provide proposals or service information.
• To deliver projects, maintain client communication, and manage contracts or support requests.
• To improve our website, services, internal workflows, and user experience.
• To send relevant updates, follow-ups, newsletters, or marketing communication when permitted.
• To maintain security, detect spam, prevent fraud, and enforce our legal rights.
• To comply with applicable legal, tax, regulatory, or contractual obligations.

4. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following grounds:

• Your consent.
• The need to perform a contract or take steps before entering into a contract.
• Our legitimate business interests, including service improvement, lead handling, and security.
• Compliance with legal obligations.

5. Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to understand user behaviour, measure campaign effectiveness, improve performance, and personalize user experience. You may control cookies through your browser settings, but disabling some cookies may affect site functionality.

6. How We Share Information

We do not sell personal information. We may share information with:

• Employees, contractors, and authorized team members who need access for business operations.
• Technology providers such as hosting, analytics, CRM, email, communication, or cloud platforms.
• Professional advisors, auditors, insurers, legal counsel, or compliance partners when needed.
• Government authorities or law enforcement where disclosure is legally required.
• Buyers or successors if our business is merged, acquired, restructured, or transferred.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including service delivery, recordkeeping, dispute resolution, legal compliance, and business administration. Retention periods may vary depending on the nature of the data and the reason it was collected.

8. Data Security

We use reasonable technical, administrative, and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

9. International Transfers

Because we may work with global clients, vendors, and infrastructure providers, personal information may be processed in countries outside your jurisdiction. Where required, we take reasonable steps to apply appropriate safeguards to such transfers.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request data portability where legally applicable.

11. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third parties. You should review their policies before sharing personal information.

12. Children’s Privacy

Our services and website are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it if appropriate.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. Updated versions will be posted on this page with a revised effective date. Continued use of our website after changes are posted indicates acceptance of the updated policy.

14. Contact Us

If you have any questions, requests, or privacy-related concerns, you may contact us using the details below.